At Unibet we understand the potential dangers of gambling. It’s important that you can see the potential dangers too. Gambling may result in an addiction.

All of our customer care agents are fully trained in offering advice and help to anyone affected by gambling.

We work closely with Gambling Therapy – set up to help those affected by gambling. They offer support groups, live chat and email counselling. It’s a free service to all our customers.

Think you might be gambling too much?

It’s important to keep track of your gambling habits, that way you can address any issues before they get too far.

We’ve devised a self-assessment test – it’s fully anonymous and your answers will not be recorded – to give you some guidance on whether you are at risk of developing a potential issue.

Take the self-assessment today

We offer our customers a deposit limit here at Unibet. It acts in the same way as a spending budget - If you set a limit we won’t let you gamble more than that limit. You can set this weekly or monthly and easily change your mind.

Set up a deposit limit today.

If you think you need to take a break from gambling, we offer some self-exclusion options. Choose from 24 hours, 7 days or 6 months, during these periods we will not allow you to log in to your account and gamble.

Self-Exclude today

Should you wish to block other gambling sites on your computer, there is software you can download:

If you feel you need professional help, there a number of associations and charities that we can put you in touch with:

Help is always available

Unibet only accepts customers who are over 18 years of age. We try our best to diminish the chance of underage gambling by asking for identification and documentation when we suspect that a customer may be less than 18 years old. Although we dedicate a lot of time and resources ensuring that there are no minors playing on our site, this prevention should be a two way process between Unibet and the minor’s parents and/or guardians. Thus, underage customers should not be acceptable in any case, even under the supervision of a parent/guardian.

In case you are worried that someone underage is using our site, please do not hesitate to contact us, and we will take the necessary steps. One may also decide on using internet filters in order to reduce the chances of underage gambling:

If you would like to withdraw any of the account balance that you have, even if your account has been implemented with RG tools such as self-exclusion, please contact our customer service. For further information about payments, please refer to Section 4 in our Terms and Conditions.

We encourage our customers to keep their account details safe and to make sure that no one else uses someone else's account. For further information, please refer to our Security Information.

For any other questions regarding responsible gaming please contact us.

Finally, UNIBET is a member of the European Gaming & Betting Association (EGBA) and the Remote Gambling Association (RGA) and we are proud to be a strong advocate of responsible gambling.The EGBA and RGA promotes a Code of Conduct to which we are required to adhere that encourages safe, responsible online gaming.  

In case you have any issues or complaints, you can contact our customer service representatives, but if you would wish you can also lodge a complaint with the Alderney Gambling Control Commission. Further information can be found here: